Frequently Asked Questions
What are Benchmark Bios products intended for?
Benchmark Bios products are offered exclusively for laboratory and research purposes. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.
Who may purchase from Benchmark Bios?
Purchasers must be 21 years of age or older and must acknowledge that Benchmark Bios products are intended exclusively for research purposes and are not for human or veterinary use.
Are your products intended for human use?
No. Benchmark Bios products are sold strictly for research use only. They are not medicines, dietary supplements, cosmetics, foods, or products intended for human or veterinary administration.
Do you provide dosing or administration instructions?
No. Benchmark Bios does not provide dosing, administration, reconstitution for human use, treatment protocols, or other guidance concerning human or veterinary use.
Are Certificates of Analysis available?
Batch-specific analytical documentation is made available for applicable products. Researchers can access available documentation through our COA Library or the corresponding product information.
How do I find the COA for my product?
Use the lot or batch information associated with your product to identify the corresponding Certificate of Analysis in our COA Library. If you cannot locate documentation for a specific batch, please contact Benchmark Bios with the product and batch information.
How are Benchmark Bios products tested?
Benchmark Bios provides available analytical testing documentation associated with individual product batches. Specific testing methods and reported results can be found on the corresponding Certificate of Analysis.
Are all products the same purity?
Purity and analytical results may vary by product and batch. Please refer to the applicable batch-specific Certificate of Analysis for the reported analytical results associated with a particular product.
How should research materials be stored?
Storage requirements may vary by product. Please refer to the product-specific information supplied with or displayed for the applicable research material. For questions regarding a particular product, contact Benchmark Bios before storage or handling.
Do you provide research protocols or scientific advice?
Benchmark Bios provides product and analytical documentation where available but does not provide individualized research protocols, experimental design services, medical advice, dosing guidance, or instructions for human or veterinary use.
Can Benchmark Bios products be used for diagnostic or therapeutic purposes?
No. Products offered by Benchmark Bios are not intended for diagnostic, therapeutic, preventive, or clinical use.
Can I purchase Benchmark Bios products for personal use?
No. Benchmark Bios products are offered for research purposes only and are not intended for personal consumption or human or veterinary use.
What if I have a question about a product before ordering?
Please use our Contact page. We can assist with product availability, order questions, batch documentation, COA availability, shipping, and other product-related information. We cannot provide advice regarding human or veterinary use.
When will my order ship?
Orders are processed according to the shipping and fulfillment terms displayed on our website. Tracking information will be provided when available.
We should replace this with PrymaLab’s actual fulfillment timeframe once you confirm it rather than making a shipping promise that they control.
What is your return or refund policy?
Please review our Shipping & Returns Policy for eligibility requirements, damaged or incorrect shipments, and other order-related issues.
What should I do if my order arrives damaged or incorrect?
Do not use or open an incorrect product unnecessarily. Contact Benchmark Bios promptly with your order number and photographs of the shipment and packaging so the issue can be reviewed under our Shipping & Returns Policy.
How can I contact Benchmark Bios?
Use the Contact page for questions regarding orders, products, documentation, or general customer support.