1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and transaction information
• Communications you send to Benchmark Bios
• Information submitted through contact forms or customer-support requests

When you place an order, additional information necessary to process the transaction may be collected by our payment-processing providers.

Benchmark Bios does not need or request medical histories, diagnoses, treatment information, health conditions, prescriptions, or other personal health information in connection with the sale of our research-use products. Please do not submit personal medical or health information through our website, contact forms, order notes, or customer-support channels.

2. Information Collected Automatically

When you access our website, certain technical information may be collected automatically through WordPress, WooCommerce, our hosting infrastructure, cookies, and related website technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• Shopping-cart and session information
• Cookie and similar technology identifiers

We may use this information to operate and secure the website, maintain shopping-cart functionality, understand website performance, prevent fraud or abuse, and improve the user experience.

3. How We Use Personal Information

We may use information collected through the website to:

• Process and fulfill orders
• Process payments
• Provide order confirmations and shipping information
• Communicate regarding an order or customer-service request
• Maintain customer accounts
• Provide requested product or batch documentation
• Operate and maintain our website
• Detect or prevent fraud, unauthorized transactions, and security incidents
• Maintain business and transaction records
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Enforce our Terms and Conditions and other website policies
• Improve our website, products, services, and customer experience

We do not use information submitted through this website to provide medical diagnosis, treatment, prescribing, dosing, or other medical services.

4. Research-Use Products and Health Information

Products offered by Benchmark Bios are intended exclusively for research purposes and are not intended for human or veterinary use.

Because Benchmark Bios does not provide medical treatment or individualized medical services through this website, customers should not submit medical histories, diagnoses, symptoms, treatment plans, dosing information, prescription information, or other sensitive health information through our website or customer-support channels.

If such information is submitted voluntarily and is not necessary to address a legitimate business inquiry, we may decline to address the medical content of the communication.

5. Orders and WooCommerce

Our online store uses WooCommerce, which operates within our WordPress website.

When you purchase from us, information necessary to manage your order may be collected and stored, including your name, email address, telephone number, billing and shipping addresses, products ordered, order date, order status, and information identifying the payment method used.

This information is used to process orders, provide customer support, maintain appropriate business records, and fulfill our legal and administrative obligations.

WooCommerce provides store owners with privacy controls for account creation, checkout, personal-data retention, export requests, and eligible erasure requests.

6. Payment Processing

Our online store is powered by WooCommerce. Payments are processed through one or more third-party payment-service providers and may include CODARAB or another payment processor selected by Benchmark Bios.

When you make a purchase, information necessary to process, authorize, verify, and protect the transaction may be transmitted to the applicable payment provider. Depending on the provider and transaction, this may include your name, email address, billing information, transaction amount, order information, IP address, and payment-related identifiers.

Benchmark Bios does not intend to directly store complete payment-card numbers or card security codes when those credentials are processed directly by an authorized third-party payment processor.

Third-party payment providers process information in accordance with their own privacy policies and applicable terms.

I would actually leave CODARAB’s name out until you’ve signed with them. Then we can add CODARAB and link its privacy policy once we know exactly which CODARAB service/integration you’re using.

7. Order Fulfillment and Shipping

We may provide information necessary to fulfill and deliver an order to third-party fulfillment, logistics, shipping, and delivery providers.

Information disclosed for these purposes may include your:

• Name
• Shipping address
• Email address
• Telephone number, where required for delivery
• Products ordered
• Order number and fulfillment information

We provide service providers only with information reasonably necessary for them to perform the services for which they are engaged.

8. Website Hosting

Our website is hosted using Hostinger infrastructure.

Information associated with use of the website may therefore be processed or stored through hosting infrastructure used to operate, secure, back up, and maintain the website.

Hostinger maintains its own privacy, security, and data-protection practices.

9. Cookies and Similar Technologies

Benchmark Bios may use cookies and similar technologies necessary to operate the website and online store.

Cookies may be used to:

• Maintain shopping-cart contents
• Maintain website sessions
• Remember certain preferences
• Support account login functionality
• Provide website security
• Prevent fraudulent activity
• Understand website performance and usage

Additional cookies may be used if analytics, advertising, payment, security, or other third-party services are added to the website.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

You may also control certain cookies through your browser settings. Disabling necessary cookies may prevent portions of the website or shopping cart from functioning correctly.

10. Analytics and Third-Party Technologies

We may use website analytics, security, performance, fraud-prevention, or similar technologies to understand and protect our website.

If additional analytics, advertising, or tracking technologies are implemented, this Privacy Policy may be updated to identify material changes in our data practices.

Benchmark Bios does not represent that every third-party service operates under this Privacy Policy. Third parties may process information according to their own privacy policies.

11. How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Website hosting providers
• Payment processors
• Order fulfillment providers
• Shipping and logistics companies
• Website and e-commerce service providers
• Security and fraud-prevention providers
• Professional advisers, such as accountants, attorneys, or insurers
• Government authorities or other parties when required by applicable law

We may also disclose information when reasonably necessary to protect the rights, property, security, or legal interests of Benchmark Bios, our customers, or others.

If Benchmark Bios is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

12. Sale of Personal Information

Benchmark Bios does not sell personal information for monetary consideration as part of its ordinary business operations.

If our data practices materially change, this Privacy Policy will be updated as appropriate.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, fraud prevention, recordkeeping, accounting, tax, legal, and regulatory obligations.

Different categories of information may be retained for different periods.

Certain transaction records may need to be retained even after a customer requests deletion when retention is required or permitted for legitimate business, tax, accounting, fraud-prevention, dispute-resolution, or legal purposes.

WooCommerce allows store owners to establish retention periods for inactive accounts, pending orders, failed orders, cancelled orders, completed orders, and other stored information.

14. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, or destruction.

No website, database, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.

Florida law imposes requirements concerning protection and breach handling for covered entities that maintain certain personal information.

15. Your Privacy Choices

Depending upon where you reside and applicable law, you may have rights or choices concerning personal information associated with you.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of eligible information
• Information regarding how your personal information is used
• A copy of certain information associated with your account

Some requests may be subject to identity verification, legal exceptions, record-retention requirements, or other limitations permitted by law.

WordPress and WooCommerce include tools that can assist site operators with eligible personal-data export and erasure requests.

To submit a privacy-related request, please contact Benchmark Bios through the contact information provided below.

16. Email Communications

We may send transactional communications concerning purchases, accounts, shipping, customer-service requests, security, or other interactions with Benchmark Bios.

If Benchmark Bios offers optional promotional email communications, recipients may unsubscribe from those promotional communications using the unsubscribe mechanism provided in the applicable email.

Unsubscribing from promotional messages does not prevent us from sending necessary transactional or administrative communications concerning an order, account, or other business relationship.

17. Children’s Privacy

Benchmark Bios is not directed to children or minors.

Access to our commercial website and purchase of our research-use products is restricted to individuals 21 years of age or older.

We do not knowingly solicit personal information from individuals under 21 through the purchase process. If we learn that information has been submitted in violation of this restriction, we may take reasonable steps to delete it where appropriate.

18. External Links

Our website may contain links to third-party websites or services.

Benchmark Bios is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage visitors to review the privacy policies of third-party services before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, service providers, technologies, or applicable requirements.

When material changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

Your continued use of the website following an update is subject to the Privacy Policy then in effect.

20. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

Benchmark Bios
Tampa, Florida, United States
Email: hello@benchmarkbios.com
Website: Benchmark Bios